Question 1

How long does shipping take?

Accepted Answer

Orders are dispatched within 24 hours on business days. Tracked delivery takes 3–7 days worldwide, and shipping is free on orders over $150.

Question 2

What is your returns policy?

Accepted Answer

Returns are accepted within 30 days of delivery, in original condition with tags attached. Cosmetics must be unopened for hygiene reasons.

Question 3

Do you offer wholesale pricing?

Accepted Answer

Yes. Trade pricing starts at 20 units with discounts up to 50% for distributors. Apply through our wholesale page for the full line sheet.

Question 4

Which payment methods do you accept?

Accepted Answer

Checkout is handled securely by Shopify and supports major cards, Apple Pay, Google Pay, PayPal and Shop Pay where available.

Question 5

Can I change or cancel my order?

Accepted Answer

Contact customer care within two hours of ordering and we will amend or cancel it if the order has not already been packed.